Terms & Conditions

Last updated: July 1, 2026

1. Who we are

DisputePacket ("DisputePacket", "we", "us") is a service operated by Dr Michael Lyons PC, a professional corporation, doing business as DisputePacket LLC ("the Company"). By using the service you are entering into an agreement with the Company.

2. What DisputePacket is (and isn't)

DisputePacket is self-help documentation software. It helps consumers organize their own evidence and generate template-based letters, complaints, and packets (refund demands, chargeback explanations, warranty claims, regulatory complaint drafts, timelines, and evidence indexes).

DisputePacket is not a law firm and does not provide legal advice. We are not a substitute for an attorney. Nothing generated by the service is legal, financial, tax, or professional advice. You are responsible for reviewing every document before sending it and for the consequences of sending it.

3. Acceptance

By creating an account or using the service you agree to these terms. If you don't agree, don't use the service.

4. Acceptable use

You agree not to:

  • Use the service for anything unlawful, fraudulent, harassing, or defamatory;
  • Submit content you don't have the right to submit;
  • Fabricate evidence, forge documents, or impersonate another person or entity;
  • File complaints or disputes you know to be false or in bad faith;
  • Attempt to reverse engineer, scrape, overload, or probe the service or its infrastructure;
  • Upload malware or interfere with other users;
  • Use outputs to generate deceptive, defamatory, or harassing content, or to jailbreak or misuse the underlying AI models.

5. AI-generated content

  • Outputs are generated from your inputs using AI models and templates and may be inaccurate, incomplete, or out of date. Do not rely on them for regulated professional advice.
  • You are responsible for your prompts, your uploaded evidence, and how you use any output — including whether you send a letter or file a complaint.
  • You represent that you have the rights to any content you upload (receipts, emails, photos, contracts, etc.) and that uploading and processing it does not violate anyone else's rights.
  • We may filter, refuse, or restrict outputs, and suspend accounts, for content that violates these terms or the acceptable-use rules above.
  • If a rights-holder believes their material has been misused through the service, they can contact us at the address in Section 15 to request removal; repeated infringement will result in account termination.

6. Your account

You must provide accurate information, keep your credentials confidential, and are responsible for activity under your account. You must be of legal age in your jurisdiction to enter into this agreement.

7. Intellectual property

The service, its software, templates, branding, and documentation are owned by the Company. You get a limited, non-exclusive, non-transferable right to use the service for your personal or internal business purposes. You retain ownership of the content you upload and of the documents generated from it. You grant us a limited license to host and process your content solely to operate the service for you.

8. Payments, subscriptions & taxes

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Payment, billing, tax, cancellation, and refund mechanics are governed by Paddle's Buyer Terms: paddle.com/legal/checkout-buyer-terms. Subscription plans renew automatically until canceled.

9. Service availability

We work hard to keep the service running, but we do not guarantee uninterrupted or error-free operation. To the fullest extent permitted by law we disclaim all implied warranties, including merchantability and fitness for a particular purpose.

10. Suspension & termination

We may suspend or terminate access for material breach of these terms, non-payment, suspected fraud or security risk, or repeated or serious policy violations. On termination your right to use the service ends; you may request an export of your data for a reasonable window before deletion.

11. Limitation of liability

To the fullest extent permitted by law, the Company's aggregate liability arising out of or relating to the service is capped at the fees you paid us in the twelve (12) months before the claim. We are not liable for indirect, consequential, incidental, special, or punitive damages, including lost profits, lost data, or loss of goodwill. Nothing in these terms excludes liability for fraud, death, or personal injury where such exclusion is prohibited by law.

12. Indemnity

You agree to indemnify and hold the Company harmless from claims arising out of your content, your use of outputs, or your violation of these terms or applicable law.

13. Governing law

These terms are governed by the laws of the state in which the Company is headquartered, without regard to conflict-of-laws rules. Disputes will be resolved in the state or federal courts located in that jurisdiction.

14. Changes

We may update these terms from time to time. Material changes will be announced in the product or by email. Continued use after the effective date constitutes acceptance.

15. Contact

Dr Michael Lyons PC dba DisputePacket LLC — questions about these terms: support@disputepacket.com.